The Decision Support Industry

Researchers: Emeritus Professor David Arnott, Dr Joze Kuzic, Dr Rob Meredith, Mr Peter O’Donnell.
Research Student: Steve Remington (MBIS Hons).

About the Project

The project examines the nature of the BI and data warehousing industry and the nature of professional practice in supporting managers and executives using IT. This is the newest of the Lab’s project areas and will be a special focus over the next few years. The project is focused on surveys and case studies of industry practice. It also involves the detailed examination of aspects of the industry, for example, the level of innovation by BI vendors, and the differing perspectives of IT professionals and business executives.



  1. Meredith, R., Remington, S., O'Donnell, P. & Sharma, N. (2012) Organisational Transformation Through Business Intelligence: Theory, The Vendor Perspective and a Research Agenda. Journal of Decision Systems, pp. 187-201.
  2. O'Donnell, P., Sipsma, S., & Watt, C. (2012) The Critical Issues Facing Business Intelligence Practitioners. Journal of Decision Systems, 21(3), pp. 203-216.
  3. Nantiyakul, R., O’Donnell, P., & Meredith, R. (2005). Using the Technology Acceptance Model to analyze the likely impact of Microsoft’s Reporting Services product. KMITL Science Journal5 (1).

CONFERENCE PAPERS (not covered by the journal papers)

  1. Remington, S., O’Donnell, P., & Arnott, D. (2010). Market strategy and innovation in the business intelligence industry: A preliminary study. In A. Respicio, F. Adam, G. Phillips-Wren, C Teixeira, & J. Telhada (Eds.). Bridging the socio-technical gap in decision support systems: Challenges for the next decade (pp. 223-234). Amsterdam: IOS Press.
  2. Dodson, G., Arnott, D., & Pervan, G. (2008). The use of business intelligence systems in Australia. In Proceedings of the 19th Australasian Conference on Information Systems (ACIS 2008). Christchurch, New Zealand: University of Canterbury.